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Customer Care
 |
Quick response on-site within 48 hours
|
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Service Hotline |
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Online service support |
|
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Technical Service
|
Qualified & experienced factory-trained
engineers |
|
Preventive maintenance & calibration
services |
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Resident engineer support if required |
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24-hour/7-day support if required |
|
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Calibration & Preventive Maintenance
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ISO 9001:2000 certified procedure |
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Maintenance Contract packages are available |
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Monitoring for customer on Calibration
& PM schedule |
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Demonstration & Applications Support
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Demonstration machines for customer
evaluation |
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Assist customer in providing applications
solutions |
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Critical Spare Part Support
|
Critical parts available for quick delivery
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Inventory of about S$2 million in Singapore
warehouse |
|
Consignment spare part if required |
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Computer inventory control to monitor
stock level |
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Material Inventory Support
|
Computer inventory control to monitor
inventory based on customer forecast |
|
Controlled temperature and –40C
storage
|
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Training Support
|
Qualified & experienced factory-trained
engineers |
|
On-site & classroom training is
available |
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Technology Transfer through Seminars
& Workshops |
|
Overseas training at manufacturer's
facility is available |
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Organized in conjunction with several principals
or jointly with external institutions such as research institutes
& Environmental associations
|
Provides customer with new solutions
to their process issues |
|
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Trade Show Promotion
|
Exhibit in major shows such as : APEX,
CPCA, NEPCON, PRODUCTRONIA AND SEMICON |
|
Product launch and brand awareness |
|
Generates sales leads |
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Chance for customer to meet principals |
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Joint Advertisement in Journal
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Company and product awareness |
|
Generates sales leads |
|
|
Technology Newsletter
|
Keep customer inform on new development
of our product and new technology |
|
Product launch & brand awareness |
|
Communication channel for customer to
interact and send feedback |
|
Generates sales leads |
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